When it comes to property and casualty insurance, the category big dogs dominate...
... with messages focused on lowest price and relief from anxiety. Nationwide needed to do something different to increase familiarity, hammer home “treats me like a member,” and drive consideration. So they introduced a new word to the insurance lexicon: empathy. As a result, this year Nationwide achieved its biggest familiarity lift in three years, moved the needle on “treats me like a member” and led the entire industry in driving consideration for both home and auto insurance.